O.K. So you've finally accepted that social media will help your pet related business. You have a Twitter account so that you can announce new litters and let people know that the new arrivals are almost all spoken for. Good for you! You have a Facebook company page and were very careful not to make it a regular Facebook page so that fans can like you and not just make friends with your company. So what is next? How do you take things to the next level? Here are some relatively simple ways to stand head and shoulders above the competition.
1. Photos! Big Beautiful Photos!! (Facebook cover images)
That's right. Visual pages get people talking and on Facebook, talking will get people talking about your page and liking your business.
Facebook already encourages you to use a big bright photo for your "Cover" image - so you would be wise to start there. These images are a very wide format, about 800 x 300 pixels - if you want to think in inches or centimeters...it's the same thing, the shape is the key! This wide image often ends up enlarged when you upload it, so you will have to focus in on what is happening in the middle of your photo - the things at the top, bottom and sides are likely to be partially left out when the photo is uploaded as a "Cover" image. Facebook warns you to stick to images and try to avoid adding too much text in a cover photo.
Remember too, don't use fuzzy photos or small images, because when they are magnified, you are not likely to like the result yourself. Always start with professionally taken images if you have them. If you only have images that you shot yourself, then they should be well-lit or daylight shots. Many web-page builders or graphic designers can help you to tweak an image that has a minor flaw or needs a color adjustment. So if somebody built your web-site for you, they might just have some tools to help turn a good image into a great one!
2. Think "Action" and "Fun"!
When choosing images to use either on your cover image or elsewhere on your Facebook page, try to find photos that have happy, playful pets. Anybody can see from a photo that the subject is having fun, and if you have a photo that captures the fun, people will smile and comment. The most popular images on the Internet are photos of cats doing funny things. Not far behind are photos of dogs doing funny things. It does not take a scholar to know that photos of your dogs or your cats having fun are going to be "liked" on Facebook and shared. If you are selling products for pets and their owners, then a photo of it being used is vital! If you have puppies, then get down on the floor and take shots of them playing from the puppy's point of view. Other things that make for great photos are puppies eating, getting a bath, sitting on a lap, or posing next to something that will show off the pup's size or color. Never forget about the colors! A great photo will have a splash of color to draw the eye to it, so pose your animal or product near a wall or background that makes a good contrast.
3. Avoid Using Photos That Are Not Your Own.
Sure, you feel that you don't have a high quality image to really grab the eye of visitors, so what is wrong with buying a stock image? The answer is that you want to avoid using images that are found elsewhere, because (a) it makes your page less distinctive to visitors and (b) because Google tends to ignore images or text that is used on many different web-sites. You certainly want to show off your own products or litters - so using another site's image is going to be counter-productive! In some cases, it might even land you in hot water. Companies and photographers who sell images regularly do searches to see where their images are being used online. New software makes it pretty easy. If you have just gone and copied an image from another site, then chances are good that you will eventually get a bill or a letter from a lawyer. There really is no reason to put yourself in that spot. So use your own photos or those of a friend where possible and be sure to give credit to the photographer/rights owner.
4. Video - The Difference Maker!
Video can make a huge difference for your Facebook page or your web-site. You Tube itself is owned and promoted by Google and can be very valuable in getting noticed. If you have ever used Google, you may have noticed how the search engine gives you options to search for "everything", "images" and "video" among the search options. A site that is ranked on the 5th page of an "everything" search, may easily climb to the top spot in the "video" searches because, quite frankly, few businesses, or pet breeders take advantage of this to post videos on their site. If you want to climb the rankings quickly, this can be a big boost for your site. The text that you input when uploading a video to You Tube also figures into the ranking of your web site by Google. So having it hosted on an external site like You Tube should act the same way that another site linking to your page might. It's all good for you!
If you are selling puppies or kittens, you have to know that the playful antics and cuteness are something that potential buyers love! You likely have home video of your pets playing and it does not take much editing to turn such video into useful clips to share on You Tube. Those clips can direct people to your web site and help to build enthusiasm for visitors who can then see how much fun they might have. If you are a breeder, video also helps you to turn simple things like "feeding your pet", "grooming your pet", "exercise for your pet", or "the demands of this breed" into valuable instructional videos. Google loves instructional videos and people love to see how something works rather than read a long page of text. A good editor should be able to create 4 or 5 very interesting short videos. Try to keep it between 1 and 3 minutes if at all possible. Some people don't like to invest their time in watching very short or very long videos.
If you can add a little background music and a good clear narration track, then you can very easily have the sort of video that will get recommended to people through social media. The music must be soft and not overpowering the voice. If you don't feel comfortable doing this yourself, then you can very easily find voice-over specialists on-line these days. Again, many small companies that are branching into social media are looking for video and voice specialists to work pumping up web-videos. Contact the people who built your web page or do your SEO - they may have recommendations if they don't do it themselves. Firms who specialize in Social Media marketing will also offer this service, but you may be wary of the price tag. A general rule of thumb is that larger firms usualy charge more to keep prices in line with their high-end clients. So a little shopping around will help you to get the most bang for your buck.
5. Pinterest - You Say That You've Got Photos? Can I show my friends?
Many people wonder about Pinterest. "What is it?" It is pretty much an online scrapbook where users collect their favorite photos by pinning them to a virtual wall under a topic heading. (This is called a 'board" on Pinterest.) Each photo links back to the web-site that posts the original image. If you are thinking like a web-browser, then each of these "Pins" is a link to a web-site that helps direct visitors. Popular sites get pinned a lot, and Search engines take notice when looking for the best sites to send people to. For you, if you have products or kittens,...puppies or paintings...these are all things that can be attractive to look at and put into an album or a catalog. In short - you have the makings of a nice Pinterest board! Once again, quality counts. You will want pretty pictures and professional photos if you have them. You will want to pay close attention to lighting and colors if you plan to take your own photos. Ideally, these images will be passed around far and wide and many new visitors will find your site through the lovely photos. Pinterest is something to explore if you hope to go to the next level.
6. Past Customers. Each Reference or Photo Is Treasure!
If you are selling happy healthy puppies or kittens - people will want to know what they will be like when they grow up. They will try to establish whether you and your business are reliable. They will also be thrilled to see positive comments and photos from real people who can offer a positive story about dealing with you. If you go back to the popularity of fun photos - then you know that images of happy customers playing with their pets will be powerful. People love to talk about their pets, and if you ask past buyers to send you photos or tell cute stories about their pets, you may be surprised at the ease of getting some priceless help in promoting your site. The truly beautiful thing about this is that these contributors will be enthusiastic to share their comments with their friends too. In turn, you may discover these past clients may come to identify with you and work very hard at helping you to do well. If you are selling products that help people and pets, then you can expect a similar response.
It is well worth the extra effort in maintaining good customer relations.